WARNING: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. Lovely Loans is a broker, not a lender, and does not make credit decisions. We may receive a commission from the lender.
We always aim to provide the highest standard of care in all our services. Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs.
If you are unhappy with any of our services it is important that you let us know.
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide.
We treat all complaints in confidence.
If you have a complaint about any aspect of our service, then we encourage you to get in touch. You can contact us in the following ways;
by writing to Compliance Manager, Lovely Loans, 233 Edward Pavilion, Albert Dock, Liverpool, L3 4AF.
using the form on our contact page
by email on info@lovelyloans.co.uk.
If for any reason you are not satisfied with our final response, you have the right to escalate your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service, Exchange Tower, London E14 9SR
www.financial-ombudsman.org.uk
